Shipping

• Same day dispatch for orders received before our 6pm (E.S.T.) Monday through Friday,
• FEDEX Ground & Home Delivery – 4PM
• FEDEX Express Air – 6PM
• UPS Ground and Air - 6PM
• USPS – No cut off times – we only aim to dispatch all orders within 24 hours. Monday to Friday. (This is due to irregular pickup times).
• Next working day delivery available at excellent  rates.
• Shipping starts at $1.75 for lightweight items like spare parts with 1st class mail.
• Shipping surcharges may apply if you wish to opt for delivery to areas which are outside usual courier destinations. Please note we do not guarantee to deliver on Saturdays as the shipping agents do not recognize this as a working day (With the exception of FEDEX home delivery, who offer a non guaranteed Saturday delivery as part of normal delivery days Tues through Sat.) Guaranteed Saturday delivery quotes are available by contacting Medisave before placing your order
• On receipt you must inspect the goods carefully for damage as Medisave USA LLP is unable to accept responsibility for damage in transit, shortage of delivery or loss of products unless the customer advises us via telephone within three working days from the date of delivery.
• We dispatch our orders in good faith via your chosen delivery method. We anticipate that all deliveries will arrive as specified, however Medisave USA LLP cannot accept any liability for any delayed deliveries. We will work on your behalf to recover any monies paid for your chosen shipping option. Recovery of shipping fees are not possible when adverse weather delays the delivery schedule.
• Please note: Should you require delivery to an address other than the billing address, please ensure that the correct information is provided when ordering. If you provide the incorrect billing address details, your order may be delayed. We reserve the right to only deliver to the billing address.
• All delivery services require a signature upon delivery. This acts as proof of delivery to your entered shipping address. Any adult signature at the shipping address will act as legal delivery fulfillment.

How to cancel
To cancel your order you must contact us via telephone during our opening hours (Monday to Friday 9.30am to 4.30pm). Answer phone messages or email cannot be accepted for order cancellation. The contact number for our Customer Service Department is (203) 404-4876. Please state clearly your order number, the date of purchase, your name and contact details, the item you wish to cancel and the reason. Orders are not considered cancelled until confirmed by Medisave.

Returns and Refunds Policy

• If you would like to return an item please contact Medisave USA LLP on (203) 404-4876 to obtain a Returns Authorization Number. Once you have a Returns number, you will need to clearly display this number on the outside of the parcel. Please include a covering letter explaining your reasons for return. You can then return the parcel to the below address, providing it meets the following criteria:
• Goods must be returned as sold, (i.e. in the original packaging).
• Any free gifts, or bundled items delivered with the products must also be returned.
• Any orders that have been personalized (such as engraved stethoscopes) or specially manufactured will not be accepted for Return (unless faulty), as they have been personalized or made to order. All faulty engraved items will only be eligible for a like for like replacement. Engraving on any replacements will be the same as the orginal.
• Items of a sanitary nature are also not covered by our Returns policy. These items include stethoscopes, nebulizers etc. Other items are also included, please speak to our Customer Service Department for more information.
• Certain products will need to be inspected by the manufacturer before we can return the product to you. You will be made aware of this when you contact us.

DISPUTED CREDIT CARD POLICY:

• If paying by credit card and the customer disputes claim for no fault of Medisave US LLP, Medisave US LLP will add a $25 chargeback fee when reprocessing the credit card. The $25 is a fee that is charged to Medisave US LLP by the processing bank

For the attention of the Returns Manager (ref ***)
Medisave USA LLP
300 Long Beach Boulevard
Stratford
Connecticut 06615

Please note: You must organize the return the items at your expense. Returns cannot be accepted without prior authorization and a returns authorization number. If the return is due to a faulty product, or a mistake on behalf of Medisave USA LLP, a courier collection may be arranged. This is entirely at the discretion of Medisave USA LLP, and cannot be requested.